In our business processes, we treat personal data with the utmost care and privacy. We treat all personal data collected on our website confidentially and in accordance with the legal requirements. Our company policy provides strict provisions for data protection and information security.
Collection and processing of personal data We do not store your personal data unless you voluntarily provide it to us for specific purposes (e.g. registration, surveys, competitions, fulfillment of a contract, etc.).
We may collect personal data in relation to the provision, sale and support of our products in the following cases:
If you request information or support related to our products or services, e.g. product warranties or other after-sales support (related to power tools), data from us or from seminars or training events you have attended. If you subscribe to or participate in emails or news about promotions, contests, exchange programs, cashback plans, etc. We will only use your personal data for the purposes for which it was collected.
Registration and technical support: When you register your product for warranty registration purposes or contact us for technical support, and in each case, we collect and use information about you and your personal data. We use the collected personal data only for the respective purpose.
Each time you use the Internet, your web browser automatically transmits some information which we store in so-called log files. We keep these log files for a certain period of time for fault identification or for security reasons (e.g. investigating network attacks) and then delete them. If it is necessary to keep the log files as evidence, they will not be deleted until the event has been finally resolved and may in individual cases be submitted to investigating authorities. Log files (with or without the full IP address) are also used "to the extent permitted by law and based on your individual consent, for advertising and marketing research and to analyze market coverage for us and third parties."
In addition, the information collected when you access our website includes your IP address, the referrer URL to our website, the pages viewed, the files downloaded (number of downloads), the movies/audio you watched, the links you clicked, your search keywords or phrases (site search), the time of your visit, the browser you used, etc. If your visit is due to an online advertisement (banner advertisement, video advertisement, search engine advertisement, etc.), the reason for your visit from the advertisement and the advertisement keywords will also be recorded.
Based on this collected information, we further optimize our website and customize it to our visitors' needs.